I actually purchased this lovely citrine pendant not too long ago over the phone speaking directly with Jill, the owner of Penelope Penelope. This is how she and I do business nowadays. As well as this pendant, I have purchased many, many other beautiful vintage pieces from her over the past 2+ years, and plan on continuing to do so in the future as I find her pieces to be uniquely beautiful, well-made, and fairly priced. Every piece that I have gotten from Jill has been "exactly" as pictured in her photos. I appreciate how Jill provides the buyer with visual perspective...necklaces draped over fingertips, bracelets worn on wrists, pendants looped onto chains and worn with blouses or sweaters. Her videos are also very helpful when deciding on a piece as one can see how it moves when touched or when in contact with the skin. If this isn't enough, her written descriptions of the pieces will seal the deal. I appreciate that she includes the weight in grams as well as the exact measurements of each piece. On a few occasions I have asked her to take additional photos or to model a prospective piece for me, and she always obliges. Her customer service is impeccable. Items arrive UPS, some delivered behind locked gates and the more expensive items requiring a signature. I usually receive my items from Jill within 2 to 3 days, and she always includes a brief note in which she expresses her gratitude for my purchase and support. "FIVE-star Plus" is my review rating for Jill and her store Penelope Penelope.
