POLICIES
All leather goods in this shop are designed and made by me, Jill Harrell.
Copyright reserved 2006-2024 Jill Harrell.
Payment
All prices are listed in US dollars. CA residents are automatically charged sales tax. Please note, items do not ship until payment has cleared.
International orders may have import duties due upon arrival. Unfortunately these fees are outside my control and are the customer's responsibility.
Shipping
Items leave within 7 days of receipt of payment, though usually sooner. Jewelry ships within 48 hours of your order. If you require expedited shipping, please send me a note and we can work out the details. Shipping rates by location are below.
USA
Free shipping on all orders over $50
Canada
Order $1-50 5 shipping
$50-500 15 shipping
Over $500 Free shipping
Rest of the World
Order $1-50 9 shipping
$50-500 30 shipping
Over $500 Free shipping
Refunds and Exchanges
Leather goods
- As leather goods are made to order, all leather goods sales are final.
Jewelry
- 3-day return window from date of receipt
- Customer provides shipping
- 20% restocking fee
- Contact me for return requests jill@p-penelope.com
Privacy Policy
Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
- We will just hold individual data the length of essential for the satisfaction of those reasons.
- We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
- Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
- We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
- We will promptly provide customers with access to our policies and procedures for the administration of individual data.
We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.
Additional Policies and FAQs
I want you to be happy with your purchase from my shop! Questions and feedback are always appreciated. Please don't hesitate to contact me at jill [at] p-penelope.com